Information We Collect
When you book a dumpster rental or contact us, we collect the information we need to get the job done. That includes your name, phone number, email address, and the address where you want the dumpster delivered.
We also collect payment details to process your rental, such as your credit card number or billing address. If you call or email us, we keep a record of that conversation so we can follow up and provide better service.
Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, and the pages you look at on our site. We use this to understand how people find us and to improve our website.
How We Use Information
We use your information to schedule deliveries, process payments, and send you updates about your rental. For example, we'll call or text you to confirm your drop-off time and to let you know when we're on the way.
We also use your contact details to respond to your questions and to send occasional service reminders or promotions that we think you'll find useful. You can opt out of these messages at any time.
Sometimes we use your information to improve our services. We might look at which areas of Kennewick need more dumpsters or which rental sizes are most popular. This helps us serve you better.
Cookies and Tracking
Our website uses cookies to make your experience smoother. Cookies are small files that your browser stores on your device. They help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you do, some parts of our website may not work as well, but you can still call us at (509) 206-8059 to book a rental.
We don't use cookies to collect personal information like your name or email unless you give it to us directly.
Analytics and Third-Party Tools
We use tools like Google Analytics to see how people find and use our website. These tools collect anonymous data such as the number of visitors, the pages they view, and how long they stay. This helps us make our site more helpful.
We may also use third-party services for payment processing and scheduling. These providers only get the information they need to do their job, and they're required to keep it confidential.
We don't sell your personal information to anyone. Ever.
Data Sharing and Disclosure
We share your information only when it's necessary to complete your rental. For example, we give your delivery address to our drivers so they can drop off your dumpster. We give your payment details to our payment processor so your transaction goes through.
We may also share information if the law requires it, such as in response to a court order or to protect the safety of our team or others.
If our business is ever sold or merged, your information may be transferred as part of that deal. We'll let you know if that happens.
Data Retention
We keep your personal information only as long as we need it to provide our services and meet our legal obligations. For example, we keep rental records for a few years so we can handle any billing questions that come up.
When we no longer need your information, we delete it securely or make it anonymous so it can't be linked back to you.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure servers and encrypting sensitive data like payment details.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe. If you ever suspect a problem with your account, call us right away at (509) 206-8059.
User Rights
You have the right to ask us what personal information we have about you. You can also ask us to correct it if it's wrong, or to delete it if we don't need it anymore.
If you want to stop receiving promotional emails or texts, you can opt out at any time. Just follow the instructions in the message or call us.
To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond as quickly as we can.
Children's Privacy
Our services are meant for adults. We don't knowingly collect personal information from children under 13. If you think we have, please call us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the new version on this page and change the effective date at the top.
If we make a big change that affects how we use your information, we'll let you know by email or with a notice on our website.